1. The UX App That’s Driving Design Everywhere, From Airbnb to Zappos | WIRED

    See on Scoop.it - UX Design

    Clark Valberg envisioned a tool that would allow multiple stakeholders to weigh in during the crucial design phase, rather than griping after the fact.

    See on wired.com

  2. Does #Mobile Payments play a critical role to Mobile #Customer #Journeys?

    See on Scoop.it - UX Design

    On Tuesday, Apple held a special event out in Cupertino where they made major announcements and unveiled the latest additions to their product line for the 2014 holiday season. As Jason Bateman put it: Is there a better day in … Continued

    Michael Allenberg's insight:

    The future of #integratedExperiences.


    See on exacttarget.com

  3. UX Maturity Model: From Usable to Delightful

    See on Scoop.it - UX Design

    User Experience Magazine - The Magazine of the User Experience Professionals Association

    See on uxpamagazine.org

  4. Optimizing the digital and social customer experience

    See on Scoop.it - UX Design

    An in-depth overview of why and how to improve the digital and social customer experience across and beyond touchpoints.

    See on i-scoop.eu

  5. A Smart Necklace That’s Like a Locket for the 21st Century | WIRED

    See on Scoop.it - UX Design

    One thing quietly unsaid amid all the hubbub over the Apple Watch is that it’s not particularly clear what the device is for. Is it a notification screen? A fancy credit card? A health tracker? It’s all of those things—and that’s a problem, says Jennifer Darmour. “Even though Apple introduced a great platform, it still…

    Michael Allenberg's insight:

    Absolutely brilliant!!!


    See on wired.com

  6. How to reach ultimate #Customer #Experience?

    See on Scoop.it - UX Design

    In this presentation, Scott Liewehr, founder of Digital Clarity Group, explores going beyond digital marketing to build ultimate customer experiences. Topics c…

    See on slideshare.net

  7. Simplicity, It’s Complicated

    See on Scoop.it - UX Design

    The goal is not simplicity for its own sake. Simplicity is only a means to an end. The goal is ease.


    See on uxmag.com

  8. UX to service design: Applying user centred design sensibilites beyond digital channels

    See on Scoop.it - UX Design

    Iain recently spoke at UX Australia about the opportunities and challenges of applying user centred design sensibilities beyond the design of just digital things. This is an abridged version of the talk.


    See on meldstudios.com.au

  9. #excellent

    #excellent

  10. Strategy & Structure - Doing It Right, And How You’d Know

    See on Scoop.it - UX Design

    Given as part of the UXStrat Conference in Boulder, Colorado on September 9, 2014.

    See on slideshare.net

  11. The role of mindset in user centred design

    See on Scoop.it - UX Design

    Overview Mindset is something that affects how we approach the methods and tools availa…


    See on slideshare.net

  12. Why Responsive Web Design Isn’t Enough - Learn A Design

    See on Scoop.it - UX Design

    “With the amount of people using mobile devices to access content online, many websites have started using responsive web design in order to appeal to the greater needs of their online audience. However, a website that’s responsive to changes in the platform it’s being accessed on simply isn’t enough and web users are looking for… Read More »”


    See on learnadesign.com

  13. The Value of Customer Experience, Quantified

    See on Scoop.it - UX Design

    It’s time to stop the philosophical debate about whether investing in the experience of your customers is the right business decision. This isn’t a question of beliefs — it’s a question about the behavior of your customers. Connect the right data, and not only is it possible to quantify the impact of the difference between delivering a great experience and delivering a poor one — but it will demonstrate to everyone in your organization just how big that impact can be.


    See on blogs.hbr.org

  14. Is there a Silver Bullet In #Customer #Experience?

    See on Scoop.it - UX Design


    See on linkedin.com

  15. How are mobile consumers transforming travel? #Infographic

    See on Scoop.it - UX Design

    Around 30 million people are hunting for travel content every month, exclusively on mobile, according to new research from Somo.

    See on dotrising.com